All products purchased through DreamRave.com may be returned for a refund in new, unused, unopened condition for a period of 21 days from receipt of goods. Any returns over $100 may be subject to a 15% restocking fee. Refunds will be issued via the same method as the original payment. If upon inspection, the returned item is not in new condition with all original packaging and accessories, the return may be rejected and the item sent back to the customer.
Defective items may be exchanged for the exact same size, color, and style item only. All items must be returned in their complete state.
Returns not due to our error must be shipped prepaid to us. If an item was shipped to you in error we will pay your return shipping costs. We will either issue you a prepaid return label or we will reimburse you via your original order payment form for the cost of your shipping. We recommend shipping via a traceable method as we cannot be responsible for packages lost, delayed, or damaged by carriers.
Shipping charges are non-refundable unless the product is being returned due to a shipping error.
If a package is delivered which you feel was damaged due to improper handling by the carrier, we ask that you let us know so that we may properly process damage claims with the carrier.
If an item is missing from your order, please let us know immediately so we can remedy the situation.
CERTAIN ITEMS WE OFFER CARRY THEIR OWN SPECIFIC WARRANTY AND RETURN POLICIES WHICH DIFFER FROM THE POLICIES ABOVE. ALL SUCH ITEMS WILL BEAR THE WARRANTY/RETURN INFORMATION ON THE PRODUCT DESCRIPTION PAGE FOR THAT ITEM OR A SHEET WITH WARRANTY INFO IN THE PRODUCT PACKAGING.
HOW TO RETURN AN ITEM:
Please send an e-mail via our Contact Form describing why you wish to return the item(s), and the condition of the product(s). Please include item product codes as listed on your packing slip, and your original order number. We will respond with a return authorization code, which must be indicated clearly on the return package, and additional return and shipping instructions. Returns received without a return authorization number will not be accepted. Please allow us 48 hours to respond to your return request. In order for us to provide you with the best customer service, we ask that you please first send your return request via e-mail.
We are happy to accept returns on gifts per the conditions stated above. Please follow the directions above for sending a return request, and indicate you are the gift recipient rather than the purchaser. We will issue a store credit to the gift recipient only. We do not currently offer an exchange or refund policy for gift orders.
Some items are shipped from various distribution centers and your order may be shipped in multiple packages on different days. You will not be charged additional shipping charges for multiple shipments. Backordered items will ship as soon as possible. You will be e-mailed if there is an extended delay in our ability to ship an item and you will be given a choice to cancel the backordered items or continue waiting for them to be available.
Once submitted, orders are not cancelable unless the item is backordered. By submitting an order, you are confirming that you have reviewed the order details and agreed with all charges and policies. If you refuse an order shipment with the carrier, we will refund you for the products upon their return to us but not for shipping charges. Our backorder notification will provide directions on how to cancel backordered items.
If you have further questions regarding return, ordering, and shipment policies, please Contact Us and we will be happy to provide a prompt response.
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